Support
Stuck, found a bug, or worried about another player? Here's how to get help.
Contact
Email support@forge-lantern.com. We're a very small team, so please allow a few days for a reply. It helps to include your display name, your device and iOS version, and what you were doing when the problem happened.
Delete your account
- Open the game and tap Settings in the bottom bar.
- Under Account, tap Delete account.
- Hold HOLD TO DELETE until it fills.
Your account, name, rating, progress, unlocks, stats, race history and block list are deleted from our servers straight away, and from your device. Race results stay without your name or account so other players' ratings still add up. Details are in the Privacy Policy. Can't open the app? Email us instead.
Report a player's name
- Open Boards and tap the player's row.
- Tap REPORT NAME and pick a reason: offensive, pretending to be someone, or something else.
What happens next: the report goes to the moderation queue. When three different players report the same name, it's replaced with a generated name straight away, and every report is also reviewed by hand. Names that break the rules are replaced. You won't hear back about individual reports. For anything serious, or if you feel unsafe, email support@forge-lantern.com.
Block a player
- Open Boards and tap the player's row.
- Tap BLOCK PLAYER.
Their name is replaced by a neutral label everywhere you would see it. They aren't told. To undo it, go to Settings → Account → Blocked players and tap UNBLOCK.
Questions about your data
What do you collect?
An anonymous account ID, your display name and look, and your results, rating, progress and stats, so online races and leaderboards work. Plus anonymous usage statistics with no account or device ID, deleted after 90 days. The Privacy Policy lists everything.
Do you track me or show ads?
No. There are no ads, no advertising identifier, no tracking across apps or websites, and no third-party analytics or advertising code in the game.
Do you know my location or who I am?
No. The game never asks for your name, email, phone number, contacts or location. Your account is a random ID.
Why did my name change?
Several players reported it, or it was reviewed and broke the name rules, so it was replaced with a generated name. You can pick a new one in Settings → Account → Display name (a few changes a day).
I reinstalled the game and my progress is gone.
Your account is tied to the app on your device. Deleting the app removes the code that signs you in, so the game starts a new account. We can't move progress between accounts at the moment.
Is there chat?
No. Players only see each other's names, looks and ranks.
Does the game cost anything?
It's free. There are no purchases in the game today.
Can I get a copy of my data?
Yes. Email support@forge-lantern.com with your display name and we'll help, after checking the account is yours.